Cancellation and Refunds

From your own account, at any time, without asking anyone. Go to My subscription and choose to cancel.

Cancellation takes effect at the end of the period you have already paid for. You keep access until then — we do not cut you off in the middle of a month you paid for. After that date, the charge simply does not repeat.

If you prefer, write to atendimento@futanalises.com and we will cancel it for you. But you do not have to: the button does the same thing, instantly.

Bought it and changed your mind? If you are in Brazil and ask within seven calendar days of payment, we refund the full amount. This is the right of withdrawal under article 49 of the Consumer Protection Code, and it applies even if you have already used the site in that period.

The refund returns by the same route as the payment. By Pix it usually takes a few business days; by card it depends on the issuer and may only appear on the following statement.

If you are in the European Union, the period is fourteen days from purchase, under Directive 2011/83/EU.

The law lets a digital service remove this right as soon as access begins, provided the customer agrees beforehand. We do not do that. You can sign in, use the product and still request a refund within the fourteen days.

Once the seven or fourteen days have passed, the amount for the current period is not refunded — you subscribed and had access to that period. What you do is cancel, and from then on there is no further charge.

There are exceptions, and they are ours to offer, not yours to prove: if the site was down for a meaningful length of time, if you were charged twice, or if a charge happened after you had cancelled, write to us. We refund.

An email to atendimento@futanalises.com with the account’s email address. We do not ask for a reason within the withdrawal period — none is required, by law or by us.

We reply within two business days and process the refund within ten days of confirmation.

In Brazil, the charge is handled by Efí, by Pix or card, in reais.

Outside Brazil, the charge is handled by Paddle, in US dollars. Paddle acts as the authorised reseller: it is their name that appears on your statement, and they are the ones who collect your country’s taxes. Refund requests still go through us — we are the ones who instruct Paddle.

If something went wrong, talk to us before opening a chargeback with your bank. We sort it out directly and it is faster — a chargeback takes weeks and, while it runs, the account is suspended on both sides.

Futanálises is operated by 69.126.725 CLEISON ALEXANDRE AZEVEDO PEREIRA, CNPJ 69.126.725/0001-27, at Rua Herman, 249, Jardim Júlio, Barueri, São Paulo, Brazil.

This policy complements the Terms of use and the Privacy policy. In the event of any discrepancy between translated versions, the Portuguese version prevails.